1. Introduction
Welcome to DeeEscape ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at deeescape.com or contact us via WhatsApp, email, or our inquiry form.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect information you provide directly to us, including:
- Personal identification: Full name, email address, phone number (WhatsApp preferred)
- Travel preferences: Preferred destinations, travel dates, group size, dietary/medical requirements you choose to share
- Communication data: Messages sent via our contact form or WhatsApp
- Technical data: IP address, browser type, pages visited, time spent on site (via standard server logs)
We do not collect or store any payment card details. All payment-related transactions are handled through UPI or bank transfer and are never stored on our servers.
3. How We Use Your Information
We use the information we collect to:
- Process and manage your trip bookings and inquiries
- Communicate with you via WhatsApp, email, or phone regarding your trip
- Send you trip updates, packing guides, and journey details
- Improve our website experience and services
- Comply with legal obligations
- Send you occasional updates on new trips (you may opt out at any time)
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only in these limited cases:
- Service partners: Accommodation hosts, local guides, or transport providers who need your details to fulfil your booked trip
- Legal requirements: When required by law, court order, or government authority
- Safety: To protect the rights, property, or safety of DeeEscape, our travelers, or others
Any third party we share data with is bound by confidentiality obligations and may only use your data to deliver the specific service for your trip.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information. Our website uses HTTPS encryption. WhatsApp communications benefit from end-to-end encryption provided by Meta.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies
Our website uses minimal cookies — primarily for session management and basic analytics. We do not use tracking cookies for advertising purposes. You can control cookie settings through your browser preferences.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent to marketing communications at any time
- Lodge a complaint with a data protection authority
8. Contact Us
For any privacy-related questions or requests, please reach out to us:
WhatsApp: +91 8707736072
We aim to respond to all privacy requests within 5 working days.